Shipping and Returns Overview
Yuen Ying Limited sells women shoes through chunkyheelcwtr.com. This document describes how orders are shipped, how the 14-day no-reason refund policy is applied, how return shipping costs are allocated, how damaged or defective items are handled, and how refunds are processed. These conditions apply to every order placed on chunkyheelcwtr.com.
Order Processing
Order preparation begins after payment is authorized and the order is confirmed. Each pair of shoes is checked and packed before handover to the carrier. Processing time is separate from delivery time and must be completed before a parcel enters the carrier network. An order confirmation is sent to the email address submitted with the order.
Delivery
Delivery timelines follow the standard schedule of the carrier serving the destination. Yuen Ying Limited does not control carrier operations and does not guarantee a fixed delivery date. Tracking details are issued once the carrier accepts the parcel, and the tracking number is sent to the email address recorded on the order. Customers must provide a complete and accurate delivery address. Delays caused by an incorrect or incomplete address are the responsibility of the customer.
14-Day No-Reason Refund Policy
Every customer may request a refund within exactly 14 days of receiving the order. No reason is required. The 14-day period begins on the date the carrier records delivery of the parcel. A request submitted on or before the final day of the 14-day period is accepted. A request submitted after the 14-day period closes is refused. The right to a no-reason refund applies once per order and requires that the returned items satisfy the eligibility conditions in this document.
Return Eligibility Conditions
Returned items must be unused, unworn, and in original packaging. Shoes must be returned in the original shoe box together with all packaging materials supplied with the item. Items that show signs of wear, outdoor use, staining, odor, or damage caused after delivery are not accepted for refund. The original shoe box must not be used as the outer shipping carton. Yuen Ying Limited inspects every returned item before approving a refund.
Return Shipping Costs
The buyer completely bears the return shipping costs. Yuen Ying Limited does not reimburse, credit, or offset return shipping charges. Shipping charges paid on the original order are not refunded. The customer selects the carrier and the service level for the return shipment. Risk of loss or damage during return transit rests with the customer. Yuen Ying Limited recommends a tracked service so the return shipment can be verified.
Step-by-Step Return Process
1. Send a refund request to [email protected] within exactly 14 days of receiving the order. State the order number and the items to be returned.
2. Receive a written return authorization from Yuen Ying Limited with packing instructions.
3. Pack the items in the original shoe box and place the shoe box inside an outer shipping carton.
4. Ship the parcel to the return address stated in this document and keep the tracking number.
5. Send the tracking number to [email protected] so the parcel can be matched to the order.
6. Yuen Ying Limited inspects the returned items after arrival and confirms the outcome in writing.
7. The refund is issued to the original payment method once inspection is completed.
Return Recipient Details
The recipient must be Yuen Ying Limited, the contact phone is +852 5233 3352, and the specific return address is Block B, On Tai Industrial Building, 1066 Tung Chau West Street, Lai Chi Kok. Parcels sent to any other address cannot be matched to an order and are not refunded.
Damaged or Defective Items: 7-Day Claim Window
Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. This 7-day claim period matches the period stated in the Terms of Service and is applied without exception. A claim must include the order number, photographs of the item, and photographs of the packaging. Claims submitted after the 7-day period has closed are not accepted. Approved claims are resolved through replacement or refund at the discretion of Yuen Ying Limited.
Refund Processing Time
Refund arrival takes at least 14 days from the date the returned item passes inspection. The refund is issued to the original payment method used on the order. The bank or payment provider determines the time required to post the funds to the customer account. Yuen Ying Limited sends a written confirmation when the refund is issued.
PayPal Refunds
PayPal refunds take at least 14 days from the date the returned item passes inspection. In some regions, local laws require up to 30 days for PayPal refunds. Where those local laws apply, the refund is completed within the period required by law, and the 30-day period governs the transaction.
Contact Information
Questions about shipping, returns, refunds, or damaged item claims are answered by Yuen Ying Limited. Email [email protected], call +852 5233 3352, or write to Block B, On Tai Industrial Building, 1066 Tung Chau West Street, Lai Chi Kok.